Effective Date: 19/1/2025
At Loyalty Wallet Portal ("Company"), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use the Lunyverse mobile application (the "App") and related services.
Information We Collect
Information You Provide
Account Information: When you create an account, we collect information such as your name, last name and email address.
Preferences: If you choose, you may provide additional details, such as your mobile, preferences for offers and rewards.
Information Automatically Collected
Device Information: Information about your device, including model, operating system, unique identifiers, and mobile network.
Usage Data: Information on how you interact with the App, including pages visited, features used, and time spent.
Location Data: If you enable location tracking, we collect your real-time location to provide location-based offers and notifications.
Information from Third Parties
Login Data: If you log in using social media accounts (e.g., Facebook, Google, Apple) or UAE Pass, we collect certain information authorized by these platforms, such as your name, last name and email address.
How We Use Your Information
We use your information to:
Provide and improve the App’s features and services.
Personalize your experience, including suggesting relevant offers and rewards.
Send notifications, updates, and promotional content (with your consent).
Respond to your inquiries and provide customer support.
Monitor and analyze usage trends to improve functionality and user experience.
Ensure compliance with legal and regulatory requirements.
Sharing Your Information
We do not sell or lease your personal data to third parties. However, we may share your data in the following cases:
With Service Providers: Third-party vendors who assist us with services such as hosting, analytics, and email communications.
With Partners: Banks, credit card issuers, and loyalty programs to display relevant offers (only aggregated or anonymized data is shared).
Legal Obligations: When required by law or to protect our legal rights.
Business Transfers In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
Location Data
If you enable location tracking, we collect and use your real-time location to:
Display nearby offers and promotions.
Provide location-based notifications and updates. You can disable location tracking at any time through your device’s settings. However, doing so may limit the functionality of certain features.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Recognize and remember your preferences.
Analyze traffic and usage patterns to improve the App.
Provide personalized content and advertisements.
You can manage cookie preferences through your device or browser settings.
Data Security
We implement industry-standard measures to protect your personal data, including:
Encryption of sensitive information.
Regular security audits and updates.
Restricted access to personal data.
While we strive to safeguard your data, no system is completely secure. You use the App at your own risk.
Data Retention
We retain your data for as long as necessary to:
Provide our services.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.
You may request deletion of your account directly from the App using the "Delete Account" option. Upon selecting this option, your account and associated personal data will be permanently deleted, subject to retention requirements for legal or regulatory purposes. Certain data, such as transaction logs, may be retained as required by law.
If you experience issues deleting your account through the App, you may contact us at support@lunyverse.com. Certain data may be retained to comply with legal obligations.
Your Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal requirements.
Data Portability: Request a copy of your data in a machine-readable format.
Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions or contacting us.
To exercise your rights, contact us at support@lunyverse.com.
Minors’ Privacy
The App is not intended for users under the age of 21. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
International Data Transfers
If you are accessing the App from outside the United Arab Emirates, your data may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. By using the App, you consent to such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and, where appropriate, notified to you via email or in-app notification. Your continued use of the App after updates constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: support@lunyverse.com
Phone: +971 561780209
Address: Jumeirah Golf Estates, Dubai, United Arab Emirates
